Get Started
Tailor-Made ItinerariesTour & Cruise ItinerariesFIT Package ItinerariesRole Guides
Kaptio AdminSupplier ContractingProduct Design/BuildProduct ContentTraining ManagerData ExpertsDevelopersKaptio Platform Architecture
Architecture OverviewDevelopment GuidelinesFunctional DecompositionPlatform FAQNew to Salesforce?Security & ComplianceManage your EnvironmentsData Import & ExportGlobal Platform Setup
Getting Started with Core ConfigurationManage Global SettingsConfigure ChannelsManaging Users, Roles & AccessUnderstanding Your Sample DataPIM: Supplier Contracting
Managing SuppliersSetup LocationsManaging ServicesConfigure PricesBulk Import Service DataManage InventoryPromotion & Discount SetupPIM: Tour & Package Design
Getting Started with PackagesUnderstanding Departure TypesManage Package PricingSetup Package ContentConfigure Package DefaultingCRM Module
Customizing Kaptio TravelManage Account Record TypesSetup Trip & Itinerary WorkflowManage Salesforce FeaturesCONNECT: Land & Air Connectivity
Getting Started with ConnectivityPNR Import Setup & UsageIntegrating Amadeus Hotel Connectivity Setup & UsageDOCS Module
Getting Started: ContentManaging Content & MediaSetup Document StagesSetup TemplatesBuilding Custom Content ComponentsBulk Import Content DataUsing the Document Starter KitUsing the ATOL Certificate Starter KitPersonalizing DocumentsGenerating DocumentsCustomer Access to DocumentsEmail Setup & UsageAdvanced Sample Email TemplateCRS: Training Guides
Getting Started: TrainingTraining Reservation TeamsTraining Finance TeamsPAY: Payment Gateway Integrations
Getting Started: PaymentsImplementing Braintree/PayPalIntegrating Your Own GatewayData Migration
Guide to Booking MigrationPeripheral Integration Guides
Accounting IntegrationData Warehouse IntegrationWebsite IntegrationSupplier Connectivity is managed through our Kaptio Connect middleware technology, which manages the connectivity to Connectivity Suppliers for real time availability and processing results, including pricing and associated business rules.
You will need your own commercial agreements with any Connectivity Supplier you wish to use, and it will be your responsibility to acquire the necessary credentials from the Suppliers before the service is activated.
You will need to prepare your org for Connectivity functionality to be enabled. This includes loading 3rd party credentials, setting up Accounts, Supplier mapping, and so on.
To do this, you should:
- Work with your project team or Customer Success Manager to start the connectivity setup. You will need to to provide your org ID, test and/or production credentials and ask to enable the Live Inventory feature, specifying whether it is Hotels, Transfers, Activities or Flights.
- Our technical teams will then enable the feature in our API systems (please note you have to be a pre-approved pilot customer to get this feature enabled). Once the support team has confirmed that the feature has been enabled on your org, you can continue with the next step of preparing your org.
Please note that 3rd Party Hotel connections work with our core Service Record Type of Accommodation. If you have a custom record type, it will not work
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